All sales are final. Each piece is shipped with care. To ensure your piece arrives safely, bubble wrap, packing paper, packing peanuts, or any other packing materials may be used. Please remember not all items are new. Vintage items may be distressed, chipped, or worn. If an item arrives unusable, please email us and include your name, order information, and details about the broken item. The item will be replaced, if the item is in-stock, or a refund will be issued. I am happy to help in anyway I can.